At LaBell Exchange, we're renowned for our professional call center and phone answering service. In business since 1975, we have the training, experience, and capabilities to answer phones, take messages, route calls, monitor alarms, provide emergency dispatch services, and more for municipal clients across Southern California. Our highly screened and thoroughly trained operators have answered phones for numerous municipal water districts over the years, using the industry's best practices and the latest technology from StarTel, to meet the diverse needs of their large customer base.
A seven-time recipient of the Award of Excellence from the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and call center services, LaBell Exchange has been recognized for its courtesy, response time, accuracy, and overall customer service. Our exceptional service is available 24 hours a day, 7 days a week, making it possible for your municipal office to reliably handle and route calls around the clock. Our live operators are proficient in English and we also have many that are bilingual in both English and Spanish. They can be counted on to closely follow your script and all procedures. They can also be trusted to provide the appropriate response to questions and situations.
To learn more about what kind of personalized answering services we can provide for your municipal district, call LaBell Exchange today. Our service is surprisingly cost-effective and extends to the entire Southern California area, including Los Angeles, Orange County, and San Diego.
Our municipal call center services include:
- 800 Service
- Call Routing
- Emergency Dispatch
- Radio Dispatching
- Voicemail Trees
- Voicemail Services
- 24/7 Phone Answering Service
- Bilingual Answering Services
- Advanced Message Taking/Delivery
- Virtual Receptionists
- And More